Return & Refund Policy
At Datzsoft Servicess, we strive to deliver high-quality software solutions and services tailored to our clients’ needs. Due to the nature of our products—custom software, digital services, and licenses—we follow a strict Return & Refund Policy as outlined below.
1. Digital Products and Software Licenses
All sales of downloadable software, digital tools, or licensed applications are final and non-refundable once the product has been delivered, activated, or downloaded, except where required by applicable law.
2. Custom Software Development Services
For custom development projects:
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Initial deposits and milestone payments are non-refundable once work has commenced.
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If a project is terminated by the client before completion, fees for work already completed are due and non-refundable.
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We offer revisions or bug fixes according to the scope and terms defined in the signed contract or project agreement.
3. Maintenance & Support Plans
If you’ve subscribed to a recurring maintenance or support service:
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You may cancel future billing cycles at any time by notifying us in writing at least 7 days before the renewal date.
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Partial refunds are not provided for unused time in a current billing cycle.
4. Eligibility for Refunds (Exceptional Cases)
Refunds may be considered in the following exceptional cases:
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Duplicate charges or billing errors (must be reported within 7 days)
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Failure to deliver agreed services due to a fault solely attributable to Datzsoft Servicess
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Refunds granted in exceptional circumstances will be made at our sole discretion
To request a refund, please contact us at [info@datzsoft.com] with your name, order number, and reason for the request.
5. No Refunds for Third-Party Tools or Licenses
We are not responsible for the return or refund of third-party licenses, subscriptions, or tools integrated into your software solution. Any such claims must be handled directly with the third-party provider.
6. Modifications to This Policy
We reserve the right to amend this policy at any time. Changes will be posted on this page and will take effect immediately.